by admin | Jan 3, 2017 | Conflict Resolution
“We would like to know how can we handle difficult people…you know…some are patients and some are colleagues .” “Yes! That’s what we need too…dealing with a difficult person…we have quite a few of those.” These were the responses from...
by admin | Dec 27, 2016 | Conflict Resolution
The ability to prevent or cope with conflict when it arises is an essential skill that we need when working with others whether they are our boss, our co-workers or our clients. Tip 1: Move from a mind set of “Certainty” to one of “Curiosity” Instead of asking...
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