by admin | Feb 2, 2017
Train The Trainer “Excellence is an art won by training & habituation.” – Aristotle Credible training skills There are some situations where training needs to be conducted by individuals who are in-house, but training may not be their primary...
by admin | Feb 2, 2017
Dealing with Conflict “The law of ‘win-win’ says let’s not do it your way or my way. Let’s do it the best way” – G. Anderson Dealing with challenging situations Leanne approaches this tricky subject with characteristic empathy yet practicality,...
by admin | Feb 2, 2017
Management Essentials “Technical skills may get you the job, but soft skills can make you or break you as a manager.” – Unknown Management essentials Often people are promoted to a management position because they have excellent technical skills, but...
by admin | Feb 2, 2017
Practical Time Management “Time is the scarcest resource: and unless it is managed, nothing else can be managed.” – P. Drucker Getting off to a good start Participants will come away with action plans and a range of tools & techniques ready to...
by admin | Feb 2, 2017
Assert Yourself “You teach people how to treat you by what you allow, what you stop and what you reinforce” – T. Gaskins Be assertive – reach your communication goals and improve your self-esteem Participants on this course will look in detail...
